Privacy Policy

Return and Refund Policy – Grasivo.com

At Grasivo.com, your satisfaction is our top priority. If you receive a damaged, incorrect, or incomplete product, we will do our best to resolve the issue quickly.

🔁 How to request a return

Please contact us within 30 days of receiving your order at:
📧 info@grasivo.com

In your message, please include the following information:

Your full name
Your order number
Your delivery address
Your phone number
A clear description of the issue
Photos of the product or packaging, if possible

📌 Returns are accepted for:

Items damaged during delivery
Missing or incorrect products
Items that do not match the description

✅ Possible solutions:

Full refund
Store credit in the form of a voucher (to your customer account)
Free replacement shipment

👉 Please let us know which option you prefer in your message.

🚫 Exceptions (non-refundable items):

Clearance or sale items
Opened or used products
Errors in the order details (address, name, etc.)

Please carefully check your information before completing your order.

Privacy Policy – Grasivo.com

Protecting your personal data is very important to us. Below is how we collect, use, and protect your information.

📋 What data do we collect?

We only collect the data necessary to process your order:

First and last name
Email and postal address
Phone number
Order history
Payment information (encrypted & secure)

🔐 Data security

Your data is stored on secure servers and is never sold, shared, or exchanged.

🛒 Purpose of data usage

Your data is used to:

Process your orders
Track shipments
Contact you in case of issues
Send you offers (only with your consent)

📧 Your rights

You have the right at any time to:

Access your stored data
Request correction or deletion of your data
Object to the use of your data for marketing purposes

Simply contact us at: info@grasivo.com

📅 Last updated: December 2, 2025
Grasivo.com is committed to complying with applicable data protection regulations (GDPR).